Job Description

Parking Enforcement Agent

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.00-$27.00/hour, based on education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 volunteer day and 1 wellness day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

In this position you can expect to report downtown to the Wellington Webb building (201 W. Colfax Ave., Denver 80202) at the start of the shift and then patrol an assigned area of the City on foot and/or in a vehicle for the remainder of the shift.

During the first week of training, you will be scheduled from 7:15-3:45pm. The next several weeks of training will be field training with mainly day shifts and swing shifts. After training, you will be placed on one of the following shifts based on operational need. Scheduling assignments are determined using a shift bidding system, where you may bid on the following shifts. Hours/schedules can change.

• Monday – Friday 5:15 AM – 1:45 PM
• Monday – Friday 7:15 AM – 3:45 PM
• Monday – Friday 11:30 AM – 8:00 PM (7% shift differential)
• FOUR/TEN SHIFT: Wednesday – Saturday 11:30 AM – 10:00 PM (7% shift differential)

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development.

DOTI's culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.

The Right of Way Enforcement (ROWE) Division of DOTI is seeking full-time Parking Enforcement Agents! We are looking for dedicated, detail-oriented individuals who excel in customer service and enjoy working in a dynamic, outdoor environment. If you're seeking a non-traditional role that makes a tangible impact on the community, this could be the ideal position for you. Help us keep our city safe, accessible, and efficient for everyone!

Specifically, as a Parking Enforcement Agent:

• You will issue citations for both on-street, off-street, and private property parking violations. Parking Enforcement Agents administer vehicle towing for the City and provide parking enforcement for sporting and other special events.
• Be an ambassador of the City of Denver to visitors and citizens. You will be responsible for enforcing compliance with parking regulations through the issuance of citations for violations of the revised municipal code, as well as other laws, rules and regulations governing parking.
• Walk 10 - 15 miles per day and/or operate a City Vehicle (left-hand, right-hand, and three-wheeled vehicles), in all weather conditions and issuing parking tickets.
• Required to deal with the public and remain courteous and calm while providing great customer service. You will receive extensive training that will provide you with the tools to be successful.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Outstanding communication skills and attention to detail
• Ability to stay calm under pressure and deescalate tense situations
• Prior experience in security, law enforcement, or code enforcement
• Experience working independently without direct supervision
• We are looking for a person who can be an ambassador for the City and County of Denver while carrying out right of way enforcement duties

Required Minimum Qualifications

• Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: One (1) year of public contact experience providing information and relating rules, codes, regulations, and procedures.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Requires a valid Driver's License at the time of application. Must obtain a Code Enforcement Commission Certification from the Executive Director of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in the withdrawal of the offer for the position or end probationary status.
• Licenses and certifications must be kept current as a condition of employment.

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Resume

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.

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