Job Title: Customer Service & Order Fulfillment Associate Job Category : Customer Service / Fulfillment Department/Group : Shipping Shift: 8:30AM-4:30PM, Monday - Friday Location: Tonawanda, NY Travel Required: No Level/Salary Range: $16-$19hour Position Type: Full Time, Seasonal This is a hands-on, dual-purpose role at our factory location supporting our catalog and web business: part phone-based customer service and order entry, part hand-packing our candy products for shipment with the same care and presentation quality as our retail packaging. It's a fast-paced, multi-tasking environment — especially during our seasonal rush — and suits someone who's equally comfortable talking to customers on the phone and carefully hand-packing candy orders to look great when they arrive. This is not a desk-only customer service job, and it's not high-speed industrial packing — it's detail-focused, presentation-minded work paired with customer support. ROLE AND RESPONSIBILITIES Answer incoming customer phone calls with a positive, helpful attitude; enter and process orders through Shopify Hand-pack candy and confectionery orders (internet and phone) into shipping boxes, maintaining the same quality and presentation standards used in our retail packaging — arranging product neatly, checking for defects, and finishing with care Process outgoing shipments using cloud-based shipping software Manage a busy, multi-tasking workflow — especially during seasonal rush periods — while maintaining accuracy and a friendly customer experience Work collaboratively with the team to keep pace during high-volume stretches WHAT SUCCESS LOOKS LIKE IN THIS ROLE Comfortable switching between phone/customer-facing work and careful, detail-oriented candy packing Strong attention to detail and an eye for presentation — you notice when something doesn't look right Hand dexterity and patience for precision packing work Self-motivated, reliable, and steady under pressure during rush periods Friendly, positive communicator on the phone Basic computer/software comfort (order entry, shipping platforms) PHYSICAL REQUIREMENTS Standing for full shifts Ability to lift and move boxes up to 40 lbs Available for some weekend shifts during the holiday season QUALIFICATIONS Entry level — no experience required Prior experience in customer service, retail, gift-wrapping/presentation work, or confectionery/food packing is a plus but not required #J-18808-Ljbffr
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